Terms of Service

Last updated: 31.07.2026

Who we are

This website, selenasmarket.com ("the Site", "we", "us", "our"), and the online store operated through it, are owned and run by:

ILIESCU LAURENȚIU PERSOANĂ FIZICĂ AUTORIZATĂ (PFA), trading as Selena's Market

• Fiscal code (CUI): 33209179
• Registration number: F40/2204/2014
• Registered office: București, Sector 1, Str. Siriului, nr. 11, bl. 16F, sc. 4, et. 4, ap. 66, Romania
• Email: info@selenasmarket.com
  

Our store is hosted by Shopify Inc. Shopify provides the online platform that allows us to sell our products to you; any purchase you make is made directly with Selena's Market, not with Shopify.

These Terms of Service ("Terms") set out the conditions on which we sell products to you through the Site. Please read them carefully. By placing an order, you agree to be bound by these Terms and by our Privacy Policy, Refund and Withdrawal Policy and Shipping Policy.

Nothing in these Terms affects your mandatory statutory rights as a consumer under the law of your country of residence.

1. Who can buy from us

You may place an order if you are at least 18 years old (or the age of majority in your country) and are acting as a consumer — that is, for purposes outside your trade, business, craft or profession. If you are ordering on behalf of a business, some consumer protections in these Terms (such as the right of withdrawal) may not apply to you.

2. Language

These Terms and the contract between us are concluded in English. [If you add a Romanian or other translation, list the available languages here.]

3. How a contract is formed (the ordering process)

Ordering on the Site follows these steps:

1. You add the product(s) you want to your basket.
2. You go to checkout and enter your delivery and billing details and your chosen payment method.
3. Before confirming, you are shown a summary of your order — the products, the total price including all taxes, and any delivery information — so you can review it.
4. You can correct any input errors at this stage by returning to the previous steps, editing your basket or amending your details before you click "Pay now" / "Complete order".
5. When you place the order, you are making an offer to buy the product(s). We will send you an order acknowledgement by email. This acknowledgement confirms we have received your order; it does not yet mean we have accepted it.
6. The contract between us is formed only when we send you a separate dispatch/confirmation email confirming that the product(s) have been sent. If we cannot accept your order (for example, the item is unavailable, there was a pricing error, or we cannot obtain payment authorisation), we will tell you and will not charge you, or will refund any payment already taken.

We store the text of your order and the contract, and you will receive the key details by email. You can also keep the confirmation emails for your records.

4. Products

We take care to describe and show our products accurately. However, images are for illustration only, and the colour or exact appearance of a product may vary depending on your device and screen settings.

We may change product descriptions, withdraw products, or limit quantities available to any customer, region or jurisdiction, at any time before your order is accepted.

5. Prices and payment

• All prices are shown in the currency selected at checkout and include VAT and all applicable taxes. The price you see at checkout is the final price for the goods.
• Where delivery is free, this is stated. Where any delivery, handling or similar charge applies, it is shown separately and clearly before you place your order, and is included in the total you confirm.
• Import duties, customs charges and import VAT: where goods are shipped to you from outside your country or customs union, these may apply. Where they are collected from you on delivery rather than at checkout, we will make this clear in our Shipping Policy and, where required, at checkout, so that no charge comes as a surprise. Please see our Shipping Policy for current details.
• The price charged is the price displayed at the time you place your order and confirmed in your order acknowledgement.
• Payment is taken through the payment methods shown at checkout. You confirm that you are authorised to use the payment method you provide.
• If a product's correct price is clearly different from the price shown (an obvious pricing error) we do not have to sell at the incorrect price; we will contact you before dispatch and you may confirm the order at the correct price or cancel it.

6. Delivery and passing of risk

• We will deliver your order to the address you provide within the timeframe indicated in our Shipping Policy. Delivery times are estimates.
• Risk of loss or damage to the goods passes to you only when you (or a person you nominate, other than the carrier) take physical possession of the goods. If your parcel is lost or damaged in transit, that is our responsibility, not yours, and we will resend or refund.
• Ownership of the goods passes to you once we have received payment in full.
• If we miss a delivery deadline that was essential, or fail to deliver within 30 days (or another agreed period), you may contact us to agree a new period or, in the cases the law allows, cancel the order and receive a full refund.

7. Your right to withdraw (14-day cooling-off period)

If you are a consumer in the EU, the United Kingdom, or another jurisdiction granting an equivalent right, you may withdraw from your order within 14 days without giving any reason.

• The withdrawal period expires 14 days from the day on which you (or a nominated third party other than the carrier) acquire physical possession of the goods (or, for an order of multiple goods delivered separately, the last item).
• To withdraw, tell us of your decision by a clear statement — by email to info@selenasmarket.com, or by using the model withdrawal form at the end of these Terms. You may, but do not have to, use that form.
• To meet the deadline, it is enough that you send your communication before the 14-day period expires.

Effects of withdrawal

• You must send the goods back to us without undue delay and in any event within 14 days of telling us you are withdrawing.
• You are responsible for the direct cost of returning the goods. 
• You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning — i.e. the kind of handling you'd be allowed in a shop.
• We will reimburse all payments received from you, including standard delivery costs (but not any extra cost if you chose a more expensive delivery method than our cheapest standard option), within 14 days of the day we are informed of your withdrawal. We may withhold reimbursement until we have received the goods back, or you have supplied proof of return, whichever is earlier.
• We will refund using the same means of payment you used, unless you expressly agree otherwise; you will not incur any fees for the refund.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to certain goods, in particular sealed goods which are not suitable for return for health-protection or hygiene reasons and which have been unsealed after delivery. Where this applies to a product, it will be clearly indicated.

The right of withdrawal is separate from, and additional to, your legal guarantee rights in Section 8.

8. Legal guarantee of conformity

We are under a legal duty to supply goods that are in conformity with the contract.

• Under EU law (Directive (EU) 2019/771, in Romania Legea 449/2003 / OUG 140/2021) and, for UK consumers, the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.
• If goods are faulty, not as described, or otherwise not in conformity, you are entitled to a remedy — repair, replacement, price reduction or refund — free of charge, as provided by law. For EU consumers this legal guarantee lasts at least 2 years from delivery. UK consumers have a short-term right to reject faulty goods within 30 days and further rights for up to 6 years (5 years in Scotland).
• These rights apply regardless of any commercial guarantee and cannot be limited by these Terms.

To make a claim, contact us at info@selenasmarket.com with your order details and, where relevant, photos or video of the issue.

9. Cancellations and changes by us

We may cancel a contract if the product is unavailable or if there was a genuine error in the price or description, or where required by law. If we do, we will refund any sums you have paid for that product in full.

10. Intellectual property

The content of the Site — including text, product descriptions we have written, our layout, our logo, and the "Selena's Market" name — is owned by or licensed to Selena's Market and is protected by applicable copyright, trademark and other intellectual property laws, including Romanian and EU law.

You may view and use the Site for your own personal, non-commercial purposes. You may not copy, reproduce, republish or exploit any part of the Site for commercial purposes without our prior written consent. Third-party names, logos and trademarks remain the property of their respective owners.

11. Your use of the Site

You agree not to use the Site unlawfully; not to introduce viruses or malicious code; not to attempt to gain unauthorised access to the Site or its systems; and not to use it in any way that could damage, disable or impair the Site or interfere with others' use of it.

12. Reviews and content you submit

If you submit a review or other content, you confirm it is your own, honest, and lawful, and that you have not been paid or incentivised to post it without disclosing that. You grant us a non-exclusive, royalty-free licence to use that content in connection with the Site and our marketing. We may remove content that is unlawful, misleading, offensive or infringing. We do not post, and do not permit, fake or incentivised reviews.

13. Our liability

• We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, for defective products under applicable product-liability law, and for any of your statutory rights as a consumer.
• Our products are consumer fitness and recovery equipment. You use them at your own risk and should follow any instructions and warnings supplied, and seek medical advice before beginning any new exercise programme if you have any health concern. This does not affect our liability under the paragraph above.
• Subject to the above, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, or for losses you suffer in the course of any business.

14. Privacy and data protection

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR), UK GDPR where applicable, and Romanian data-protection law. Please see our Privacy Policy for full details of how we collect and use your data and your rights.

15. Complaints and dispute resolution

If you have a complaint, please contact us first at info@selenasmarket.com — we aim to resolve issues quickly and fairly.

If we cannot resolve your complaint, EU and Romanian consumers may use the Alternative Dispute Resolution (SAL) procedure coordinated by the National Authority for Consumer Protection (ANPC). Information is available at anpc.ro (SAL: https://anpc.ro/ce-este-sal/). You may also contact ANPC directly.

(Note: the EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 and is no longer available.)

16. Governing law and jurisdiction

These Terms and any contract formed under them are governed by Romanian law.

However, if you are a consumer resident in another country, you also benefit from the mandatory consumer-protection rules of your country of residence, and nothing in these Terms deprives you of the protection those rules give you. As an EU consumer, you may bring proceedings in the courts of your own country of residence.

17. General

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in force.
• We may update these Terms from time to time to reflect changes in law or our practices. The version that applies to your order is the one in force when you placed it. We will post the current version on this page with an updated "Last updated" date.
• We may transfer our rights and obligations under a contract to another organisation; this will not affect your rights.

18. Contact

Selena's Market — Iliescu Laurențiu PFA Email: info@selenasmarket.com, Registered office: București, Sector 1, Str. Siriului, nr. 11, bl. 16F, sc. 4, et. 4, ap. 66, Romania

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Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use it.)

To: Selena's Market — Iliescu Laurențiu PFA, București, Sector 1, Str. Siriului, nr. 11, bl. 16F, sc. 4, et. 4, ap. 66, Romania — email: info@selenasmarket.com

I/We [] hereby give notice that I/We [] withdraw from my/our [] contract of sale of the following goods []:

• Ordered on [] / received on []: ____________________
• Order number: ____________________
• Name of consumer(s): ____________________
• Address of consumer(s): ____________________
• Signature of consumer(s) (only if this form is notified on paper): ____________________
• Date: ____________________

[*] Delete as appropriate.